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File #: REPORT 19-0712    Version: 1 Name:
Type: Action Item Status: Miscellaneous Item - City Manager
File created: 10/23/2019 In control: City Council
On agenda: 11/12/2019 Final action:
Title: LOS ANGELES COUNTY FIRE DEPARTMENT AND MCCORMICK AMBULANCE QUARTERLY UPDATE (Emergency Management Coordinator Brandy Villanueva)
Attachments: 1. 1. South Bay RCC Report LA County July 2019 through September 2019, 2. 2. LACoFD Call Transfer Time, 3. 3. Fire and Ambulance Comparsion 3 quarter_2019, 4. 4. Auto Aid 3rd Quarter_Final, 5. 5. 2019 Film Permits_3QUARTER

Honorable Mayor and Members of the Hermosa Beach City Council                                                                         Regular Meeting of November 12, 2019

Title

LOS ANGELES COUNTY FIRE DEPARTMENT AND

MCCORMICK AMBULANCE QUARTERLY UPDATE

 (Emergency Management Coordinator Brandy Villanueva)

 

Body

Recommended Action:

Recommendation

Staff recommends that the City Council receive and file the Los Angeles County Fire Department and McCormick Ambulance services third quarter update review for the July 1, 2019-September 30, 2019 period.

 

Body

Executive Summary:

The City of Hermosa Beach is in the second year of the Los Angeles County Fire Department annexation contract. This report is the third quarter review of fire and transport services provided by Los Angeles County Fire Department and McCormick Ambulance for 2019. Staff continues to work with both service providers to ensure the highest level of service is provided to the community and to identify trends in service.

 

Background:

The City of Hermosa Beach entered into a ten-year agreement with Los Angeles County Fire Department and a five-year agreement with McCormick ambulance in 2017. Both service providers began providing service to the community on December 31, 2017 and have completed the first year of each respective contract.

 

Analysis:

The South Bay Regional Public Communications Authority, known as RCC is the initial public-safety answering point (PSAP) for police and fire services within the City of Hermosa Beach. When RCC receives a call for service, the dispatcher collects critical data including name, phone, address, and nature of the emergency. For police related incidents, RCC continues to gather additional information from the caller and dispatches police personnel as necessary. For fire related incidents, the critical data is collected, and the caller is transferred to the Los Angeles County Fire Department Dispatch (LACoFD) center. A LACoFD dispatcher gathers all information needed to dispatch fire and EMS personnel, accordingly. The critical information is collected by RCC, as a safeguard, prior to transferring the call to LACoFD. Should the call be dropped during the transfer and/or there is a change in the status of the patient calling for assistance, RCC can try to reconnect with the caller and relay the information to LACoFD, who can dispatch resources based on the information gathered. Total call time begins when the call is initiated with RCC to the arrival of units on scene. During the second third of 2019, RCC received and transferred 219 fire and medical related calls with an average call transfer time of 48 seconds. Attachment 1 provides the RCC call transfer time for the third quarter of 2019. Attachment 2 provides the LACoFD call processing information. During the third quarter, data for September 22 was not available due to an equipment outage.

 

The third quarter of 2019, encompassing service provided between July 1, 2019 and September 30, 2019, indicates that Los Angeles County Fire Department responded to 463 incidents with an average response time of 5:14 minutes. During the third quarter of 2018, Los Angeles County Fire Department responded to 381 incidents with an average response time of 5:01 minutes. There were 82 more calls for service in 2019 compared to 2018 for the same period. 

 

As a reminder, Los Angeles County Fire Department defines the average response time as the time that the first-arriving units, which excludes Lifeguard units, are en route and arrive at each incident and includes emergency and non-emergency calls. Dispatch and turnout time are not included in the Los Angeles County Fire Department average response time. Attachment 3 provides the incident type and average response times for third quarter responses for 2018 and 2019 for both Los Angeles County Fire and McCormick Ambulance services.